Trip.com has taken significant steps to establish as the most preferred travel provider in Southeast Asia. It brings the most exciting travel deals with the simplistic user interface to bolster best search results.
Trip.com was founded by Katz and OriZaltzman in 2010. Later in October 2017, it was acquired by Ctrip. Today, Trip.com Group (its owner) is headquartered in Shanghai. It fabricates the splendid selection with more than 1.4 million options for hotels and flights to over 200 countries with 2 million flight routes.
Trip.com (formerly Ctrip) presents the largest assemblage of Hotels, Flights, tours & sightseeing, attraction tickets & passes, car rentals & airport transfers for various destinations all around the globe.
Customer Service
The tremendous service pulled off by Trip.com is none less than a blessing for a peaceful travel and sojourn. Trip.com has a fascinating customer service team that entertains queries and special requests from customers. The following are the best options for anyone to get in touch with Trip.com:
- Call Trip.com Contact Number, i.e. +1-646-362-8606, this service is available 24/7.
- Email at en_support@trip.com for general enquiry. Email at en_flight@trip.com for flights booking support, en_hotel@trip.com for hotel booking support, en_train@trip.com for train ticket, and en_car@trip.com for car rentals.
- Message directly and resolve queries through Live Chat.
- Read Policies and FAQs on the Help Page.
Cancellation Policy
All bookings at Trip.com are received by it on the behalf of hotels, airlines, rental, and attraction. If the customer comes across any sort of issue with the booking or on the respective event date, then the booking can be cancelled in accordance with the guidelines and stated by the concerned party. Most hotels, flights, car rentals, and anything on Trip.com comes with the option for cancellation, just get in touch with Trip.com team.
Trip.com Rewards membership has various privileges to offer to its customers. By signing up at Trip.com (for free) one can get access to over 80,000 exclusive hotel deals; Trip Coins & redemption; and various other special member deals.
You start as a Silver member, and as you move up the ladder, you become a Gold, Platinum and Diamond member ultimately and earn 5%, 10%, & 15% Trip.com membership discounts on all hotel bookings, respectively.
Trip Coins earned by Gold members are 10% more than that of Silver. Platinum and Diamond members earn 30% more trip coins than those earned by Silver. When redeeming, 100 Trip Coins are equal to US$1 (approximately ₱48.54).
Refund Policy
After you have made your request for cancellation to the trip.com customer service team, then your request will be verified in accordance with the conditions stated under the partner cancellation policy and of Trip.com. Then, your request for cancellation is approved or declined. If approved, the refund for cancellation will be initiated using your original payment method.